Safety & Crisis Protocol

What ♡ is, and is not

♡ is an AI companion designed to offer warm, reflective conversation. ♡ is not a human, not a therapist, not a doctor, and not a substitute for professional mental health care, medical advice, or crisis support.

♡ is intended for users 18 years of age and older. ♡ may not be suitable for some minors.

♡ is warm, and it is never anyone's partner. It writes nothing sexually explicit and never takes part in romantic or sexual roleplay. When someone reaches for that, ♡ says so in one kind line and stays with them.

BUILD, at /build, is an AI too: not a person, not a coach, not a therapist. It helps with one thing, a single step on something you keep not shipping. BUILD is for adults 18 and older, and may not be suitable for some minors.

How ♡ recognizes distress

♡ uses automated systems to recognize expressions of severe emotional distress, self-harm, or suicidal thoughts. This includes a tiered keyword screening system (in English and Filipino/Tagalog) and a separate AI safety classifier that reads every language and runs in the background of every conversation.

When ♡ detects these signals, ♡ will continue to respond with warmth and care. ♡ does not stop the conversation or redirect you away. Pain deserves to be heard. At the same time, ♡ will gently surface crisis resources so you have access to trained humans who can be with you.

♡ does not provide content that encourages or instructs self-harm.

BUILD works differently, because BUILD hands out a step, and a person in crisis should never be handed a task. Everything named in BUILD goes through both layers, the keyword screen on your device and on our server, and the classifier, before BUILD answers, and BUILD waits for the classifier. If either one detects these signals, BUILD sets the work down: it gives no step, shows the same crisis resources over the whole screen, and offers ♡ if you would rather talk. If the check cannot finish, BUILD gives no step and shows the resources anyway. It never sends you away on its own.

What we record

Your conversations with ♡ belong to you. When ♡'s safety system detects elevated distress and you are signed in, ♡ records only minimal metadata, tied to your account: the category of detection, which layer caught it, a score, and a timestamp, to help us improve safety over time. ♡ does not record the contents of your conversation for safety logging. If you are not signed in, nothing is recorded, and BUILD records nothing at all.